Shipping policy

Delivery

Once your order has been dispatched, you will receive tracking information by email. Some orders may arrive in more than one package. For split shipments, delivery is considered complete when the final package is marked as delivered.

Please check your delivery address carefully before placing your order. Shipping and handling charges are non-refundable.

Returns

We accept eligible returns for orders delivered within the United States. At this time, orders delivered outside the United States are not eligible for return. If an international order arrives damaged or incorrect, please contact us so we can help.

Return window

• Submit your return request within 7 days of the date tracking shows the order as delivered.
• For split shipments, the 7-day window begins when the final package is delivered.
• Once your return is approved, send the package back within 7 days of receiving the return instructions.

Return condition

Items must be unworn, unused and returned with their original tags and original clear garment packaging, including the SKU label. We do not offer exchanges.

Returns that do not meet these requirements may be declined or may incur a 20% restocking fee.

Final sale and non-returnable items

Beauty products, bodysuits, face masks, intimates and lingerie, jewelry, swimwear, and open-pack wholesale orders are final sale and cannot be returned.

Return shipping and refunds

Customers are responsible for return shipping costs unless the item was damaged, defective or sent in error. Original shipping and handling charges are not refundable.

After the returned package reaches the warehouse, please allow 5–7 business days for inspection and processing. Approved refunds are issued to the original payment method. Your bank or payment provider may require additional time to post the refund.

Starting a return

Contact Yard and Bloom at ivory@ivoryaura.shop with your order number, the item you wish to return and the reason for the return. If the item is damaged or incorrect, include clear photographs. Do not send a return without authorization and return instructions.

This policy may be updated from time to time. The policy in effect on the date of purchase applies to your order.